Store Applicant FAQs

Click Here for Distribution Applicant FAQs

Application

I want to work for Kohl’s, where do I start?
You’ve come to the right place! You can find all of our open positions right here on careers.kohls.com. Click on “Kohl’s Careers” at the top of this page to navigate to our home page. Next, enter your zip code in the search box and you’ll be taken to a list of open positions near you. If you are looking to apply to a specific store, double check the address in the job description to make sure you’re on the right one before applying. We hope to see your application soon!

I recently completed an application. When can I expect to hear back from Kohl’s?
Our team is working hard to review your application and will reach out to you as soon as possible! Depending on the role you applied to, you should receive an email within a week of applying. This will be sent to the email address you used when you applied for the position. Watch your inbox – don’t forget to check spam or junk mail folders.

I have a candidate account, but I am unable to login. Who can reset my password?
You can! If you are unable to login, please click here and locate the link that says "Forgot Password." You will then be prompted to enter your email address that you used to create your candidate account. After doing so, you will receive an email with a link to reset your password!
 

Interview

I recently received an Interview Request Follow Up email but I can’t find my invite to schedule. How can I schedule my interview?
No worries! Emails sometimes get lost in the shuffle, so we like to stay in touch if we haven’t heard back from you. Please search your email for the subject line “Kohl’s Invitation to Interview” to locate your invite. Still no luck? Please click here to login to your candidate account. From here you can view tasks awaiting you, including the task to schedule your interview!

The interview link I received via email gives me an error message. What do I do now?
Please click here to send a message to our team so we can help you out.

I recently interviewed with a store but haven’t heard anything back yet. How do I follow up?
We try to let you know the outcome of your in-person interview within 48 hours. That message is sent via email to the address you used for your candidate account. Be sure to check your spam/junk mail folder first, and if you have been waiting longer than 48 hours to hear from us, please click here to send a message to the Kohl’s Talent Acquisition Team.

None of the interview times work with my schedule. What should I do?
Each location tries to offer as many day and time options as possible to work with different candidate schedules. If the times provided don’t work for you, please send us a message here to let us know. 

I can’t make the interview date and time I scheduled online. What should I do?
The amount of times you are allowed to reschedule is limited, so we always encourage you to attend at the day and time you originally selected. If your interview event has not passed, you can use the link within your original invitation email or  Please click here to login to your candidate account. Under “My Scheduled Events,” click on the event to reschedule. If your interview has passed, please click here to send a message to the Kohl’s Talent Acquisition Team.
 

Offer

How do I send my completed offer forms to you?
Your offer forms are included as a link within an offer email. To complete them, just click the link, login to your candidate account and fill out the requested information.That’s it! Your form(s) will be electronically submitted to our Kohl’s Talent Acquisition Team. There’s no need to print the forms, bring them to the store or email them as attachments.

I completed my offer forms. How do I know if you received them?
You’ll receive a confirmation email within 48 hours to let you know that everything was submitted and to explain next steps.

I received an error message when I tried to save my offer forms. What’s wrong?
It might be the device you’re using. Try switching to a desktop or laptop device (rather than a phone or tablet) and/or switch browsers. If you continue to have issues, please click here to send a message to the Kohl’s Talent Acquisition Team.

I am choosing to decline my offer. Should I contact the store directly?
If you are declining your offer for any reason, please click here to send a message notifying the Kohl’s Talent Acquisition Team.

I never received my offer forms. How can I have them sent to me again?
Your offer forms will be sent to the email address you provided for your candidate account. Make sure to check your spam/junk mail folders first. If you still do not see your offer, please click here to send a message to the Kohl’s Talent Acquisition Team.

I submitted my Kohl’s consent forms and I am eager to start my new position. What is my next step?
You should have received an email notification from our vendor - First Advantage - with details on how to complete the pre-employment check process, including how to take a drug test if required. The email will come from a "@fadv.com" address - be sure to check your inbox as well as your spam/junk folder!
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Orientation

I accepted my job offer. When will I be scheduled for my first day?
After completing your offer forms and your background check profile (First Advantage/Profile Advantage) we will begin your pre-employment check process. We appreciate your patience as this can take up to a week, and sometimes longer, to complete. Once your required pre-employment checks have cleared, you’ll receive an email asking you to schedule your orientation session. Much like the interview scheduling email you may have received earlier in the hiring process, you’ll be able to choose a date and time that works for you. Your orientation session is considered your first day of work with Kohl’s! Woo hoo!

I recently received an Orientation Request Follow Up email but I can’t find my invite to schedule. How can I schedule my first day?
No worries! Emails sometimes get lost in the shuffle, so we like to stay in touch if we haven’t heard back from you. Please search your email for the subject line “It’s time to choose your first day” to locate your invite. Still no luck?   Please click here to login to your candidate account. From here you can view tasks awaiting you, including the task to schedule your orientation!

I can’t attend the orientation date and time I scheduled online. What should I do?
We ask that new hires make every effort to keep the date and time they chose during the online scheduling process. If you have an emergency situation that prevents you from attending, and you have not yet received the confirmation email with your first day information, you may be able to use your original scheduling link (from your orientation invitation email) to reschedule yourself online or click here to login to your candidate account. Under “My Scheduled Events,” click on the event to reschedule. If you have already received your confirmation email, please click here to send us a message. Unfortunately, we cannot guarantee that late notice reschedules of orientation will be permitted.

What should I bring to orientation? How should I dress?
You’ll need to bring emergency contact information, bank routing and account number to set up direct deposit of your pay, and documentation for the I-9 verification process (please see the I-9 acceptable documents form attached to your offer letter). In general, we ask that you wear business casual attire. Clothing and footwear should always be neat and not excessively worn.